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  • FAQ

FAQ


What payment methods do you accept?

We accept; EFTPOS, Visa, Mastercard, PayPal, and Bank Deposits. However, Personal cheques are not accepted.

How long will it take to receive my product(s) after ordering?

Products are shipped within 24-48 hrs after order received (Weekends and Public holiday excluded) upon ordering, however any experiences that may course any delays on transit are beyond our control as we use third party couriers.

Victoria 2-5 Business Day
New south wales/ Australian capital territory 3-7 Business days
South Australia 3-7 Business days
Queensland 4-7 Business days
Tasmania 4-10 Business days
Western Australia 5-12 Business days
Northern territory 6-14 days

Do you have a showroom or a physical location?

Yes, we are located at;

Store address: 2/2 Castro way Derrimut 3026 VIC

Warehouse address: 17 Castro way Derrimut 3026 VIC

Can I pay upon delivery of my product(s)?

We recommend that you pay for shipping during check out for a smooth transition since we use third party couriers for delivery.

Do you accord combined shipping?

Each item is individually paid for shipping upon check out, and yes, item(s) with the same delivery address will be subject to combined shipping. However, we do not ship to p.o box, and recipients shall provide identity of ownership upon delivery.

What happens if I receive a faulty product?

Goods should be examined thoroughly for any damage, missing parts or defects upon receipt. Any defects should be reported to the store of purchase within a period of 2 days upon receiving of such goods. See the warranty policy here. For more information contact the customer support.

How will I know my item(s) is in stock during an online purchase?

All our stock levels are updated on a daily basis, with the number/ level of stock available per item indicated. If an item is out of stock, it will be labeled “out of stock” on the product listing but if we miss by any reason we do apologize in advance and try to solve the issue with mutually understanding.

What does it mean by R.T.A stock on the product description?

RTA means ‘ready to assemble. However, customers are strongly advice to examine any RTA good thoroughly for, defects, damages or missing parts and if any reported to the store of purchase within two (2) days. Damages arising after assembly will not be recognized.

What if the item(s) I purchased does not fit into my home space or I changed my mind on the choice?

At imperial furniture we try our best to avail all the information needed prior to purchase, accurate dimensions on any particular item(s) are well recorded on the product description. However, it is upon the customer to make sure the size of the item(s) coincides fully with their home space. Items of this nature will be deemed as second user upon assembly in your home and are subject to a restocking fee and will be valued on second user terms.

How can I initiate a warranty claim?

We try as much to provide the best services to our customers. However, a customer will be required to fill a warrant claim form providing proof of purchase on the particular item. Our warranty cover up to 12 months, and we strongly suggest you call the customer support to furnish any extra details like the freight and transport charges accrued.

How long is the warranty of Products?

Our warrant policy is spread up to 12 months unless the warrant terms of use are violated, or stated otherwise on the product descriptions. Be advice that this warranty is only applicable to the original owner, purchaser, beneficiary (or rightful heir) of the product and it’s not transferable. See the warranty policy here